‌Effective Date: October 4, 2026‌

Welcome to the official Terms of Service for the DIPLOMAT e-commerce platform, accessible via our official website www.diplomatfr.com. Operating from our registered headquarters at 259 Rue Saint-Honoré, 75001 Paris, France, DIPLOMAT is a dedicated premium office stationery retailer that has built a trusted brand among our 105K+ happy clients across the globe, by sourcing and curating practical, high-quality stationery pieces that fit seamlessly into daily work and study routines. Every item we offer on our platform, from smooth-writing pens and neatly structured notebooks to thoughtfully designed desk organizers, is selected with the explicit goal of turning ordinary workspaces into more pleasant, efficient little corners for every user.

These Terms of Service represent a legally binding agreement between you, the platform user and purchaser, and DIPLOMAT. By accessing, browsing, registering an account, placing an order, or using any features and services hosted on www.diplomatfr.com, you explicitly acknowledge that you have read, understood, and agreed to be bound by all the terms, conditions, policies, and disclaimers laid out in this document. If you do not agree with any part of these Terms of Service, you must immediately discontinue all use of our website and services. For any inquiries related to these terms, you may contact our administrative team at any time via email at flux@diplomatfr.com, or call our support hotline at +33 1 4260 1342 during our regular business hours of 9:00 AM to 6:00 PM Central European Time, Monday through Friday.

1. Platform Eligibility and User Account Registration

To use the full transactional features of the DIPLOMAT e-commerce platform, you must be at least 18 years of age, or have reached the age of majority in your country of residence, and possess the full legal capacity to enter into a binding purchase contract. If you are accessing our platform on behalf of a minor, you confirm that you hold full legal parental or guardian authority to take responsibility for all actions the minor takes on our platform, including all orders placed under your account.

When you create a registered user account on www.diplomatfr.com, you agree to provide accurate, current, and complete identity and contact information, including your full legal name, valid email address, and correct shipping and billing details. You are solely responsible for maintaining the confidentiality of your account login credentials, including your unique username and self-selected password, and for all activities, transactions, and actions that take place under your registered account. You must notify DIPLOMAT immediately if you become aware of any unauthorized access to your account, or any security breach that compromises your login information. DIPLOMAT will not be held liable for any loss or damage arising from your failure to protect your account credentials appropriately.

DIPLOMAT reserves the exclusive right to suspend, restrict, or permanently terminate your user account at our sole discretion at any time, without prior notice, if we detect account activity that violates these Terms of Service, infringes on the legal rights of other users or third parties, or violates applicable local, national, or international laws and regulations. After account termination, you will no longer have access to your saved order history, personalized preference settings, or any other account-linked data hosted on our platform, but all sections of these Terms of Service that by their nature are intended to survive account cancellation will remain in full legal force and effect.

2. Product Information and Order Acceptance

All product listings published on www.diplomatfr.com, including our New Arrivals, Best Sellings, and limited-edition collection pages, are curated to provide accurate descriptions of our premium stationery products, including material specifications, functional features, product dimensions, and high-resolution visual previews. DIPLOMAT makes all reasonable efforts to ensure that the color representations of products shown on our website match the real physical items as closely as possible, but we cannot guarantee that your specific device screen will display colors with 100% accuracy, and minor variations in color appearance will not be considered a valid defect or misrepresentation under these terms.

All product prices listed on our platform are denominated in Euro, unless explicitly marked otherwise, and all prices include applicable value-added tax rates that apply to transactions processed within metropolitan France. For international orders shipped to regions outside of the European Union, any applicable import duties, local taxes, or customs clearance fees are the exclusive responsibility of the order recipient, as outlined in our separate published Shipping Policy. DIPLOMAT reserves the right to adjust product prices, run promotional discount campaigns, or modify available product inventory levels at any time, without prior public notice.

When you submit an order and successfully complete the payment process on our platform, you are issuing a formal purchase offer to DIPLOMAT for the selected products listed in your order. DIPLOMAT retains full and unconditional right to accept or decline this purchase offer for any reason, including but not limited to cases where the listed product price contains an obvious typographical error, the product listed is out of stock and cannot be restocked within a reasonable timeframe, or our internal systems flag your order as a potential fraudulent transaction. Our formal acceptance of your purchase offer is only completed when our warehouse team confirms your order has passed our quality verification process and dispatches the purchased items for shipping to your designated address. At that exact point, a formal binding sales contract is formed between you and DIPLOMAT for the goods listed in your confirmed order.

In the very rare situation where a product you have already paid for is confirmed to be permanently out of stock and cannot be fulfilled, our customer support team will contact you within 3 working days to notify you of the stock issue, and offer you the options of selecting an equivalent replacement product of equal or greater value, or receiving a full 100% refund to your original payment method, processed within 7 working days after your selection is confirmed.

3. User Conduct and Platform Usage Rules

When accessing and using the DIPLOMAT website and all its associated features, you agree that you will not:

• Use our platform for any unlawful, illegal, or unauthorized purposes, including but not limited to fraudulent order placement, using stolen payment credentials to complete transactions, or reselling our purchased stationery products under deceptive branding that infringes on DIPLOMAT’s intellectual property rights.
• Attempt to gain unauthorized access to any restricted sections of our website, the servers that host www.diplomatfr.com, or any user accounts belonging to other registered DIPLOMAT customers, through hacking, password mining, or any other malicious, unauthorized means.
• Modify, adapt, distribute, reverse engineer, decompile, or disassemble any part of our website platform, its underlying code, or its proprietary technological systems, for any commercial or non-commercial purpose without our explicit written prior approval.
• Upload, transmit, or post any malicious software, computer viruses, or harmful code that is designed to disrupt, damage, or compromise the normal functionality, performance, or security of the DIPLOMAT website infrastructure.
• Use any automated system, including scrapers, bots, crawlers, or data mining tools, to access, scrape, or extract large volumes of product data, user information, or website content from our platform without our formal written authorization.
• Infringe upon the intellectual property rights, privacy rights, or other legitimate legal rights of DIPLOMAT, our 105K+ happy clients, our business partners, or any third party during your use of our platform.
• Post, submit, or share harassing, defamatory, offensive, or legally prohibited content through our customer review system, public feedback portals, or any other interactive features hosted on our website.

Any violation of these user conduct rules will entitle DIPLOMAT to immediately restrict your access to our platform, terminate your registered user account, and take any necessary legal action to pursue compensation for any losses, damages, or operational disruptions caused by your non-compliant activities.

4. Intellectual Property Rights Protection

All content published on the www.diplomatfr.com website is the exclusive intellectual property of DIPLOMAT, and is protected by applicable French, European Union, and global copyright, trademark, and other intellectual property laws. This protected content includes, but is not limited to, all original product descriptions, high-resolution product photos, website interface designs, brand logos and visual identity assets, original written articles published on our brand blog, video content showcasing our stationery products, and all text, graphic, and multimedia materials hosted on our platform.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and use our website for your individual, non-commercial, personal shopping purposes. You may not reproduce, copy, distribute, republish, display, post, or transmit any of DIPLOMAT’s protected intellectual property content for any public or commercial use, without obtaining our explicit written permission in advance. The unauthorized use, duplication, or distribution of our copyrighted content is a violation of our intellectual property rights, and we reserve the right to pursue all available legal remedies against any party that infringes on these rights.

By submitting original content to our platform, including product reviews, user testimonials, feedback messages, or creative content showcasing our stationery products to us, you automatically grant DIPLOMAT a perpetual, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, and display that submitted content for the purposes of promoting our brand, showcasing real user experiences, and operating our e-commerce platform, unless you explicitly notify us in writing to revoke this usage license.

5. Payment, Billing and Transaction Security

All payment transactions processed through the DIPLOMAT platform are handled via encrypted, certified third-party payment gateways that comply with the strictest global payment card industry data security standards. We accept all major globally recognized payment methods, including Visa, Mastercard, American Express, PayPal, and other widely used local payment methods for European customers. You confirm that you hold the full legal authority to use the selected payment method to complete your order payment, and all billing information you provide during the checkout process is accurate and complete.

DIPLOMAT implements a strict order verification policy for all high-value orders and flagged high-risk transactions, to prevent payment fraud and protect the financial security of all our customers. We reserve the right to request additional identity verification documentation from you, such as a copy of your valid government-issued ID card or proof of address, before we proceed to process and dispatch your order. We will never store your full sensitive payment card details on our internal servers, to eliminate all unnecessary security risks associated with payment data storage.

If you notice any unauthorized transaction that appears on your payment account and is linked to your order on the DIPLOMAT platform, you must contact our support team immediately at flux@diplomatfr.com, and we will work closely with you and our payment service provider to conduct a full investigation, resolve the fraudulent activity, and assist you with disputing the unauthorized charge per the rules of your payment card issuer.

6. Limitation of Liability and Disclaimer of Warranties

The DIPLOMAT website and all services provided through www.diplomatfr.com are made available to users on an “as is” and “as available” basis. DIPLOMAT makes no explicit or implied warranties of any kind related to our platform, including but not limited to implied warranties of merchantability, fitness for a specific purchasing purpose, and non-infringement of third-party rights. We do not guarantee that access to our website will be uninterrupted, completely error-free, or fully secure at all times, and we will not be liable for temporary service downtime caused by scheduled system maintenance, third-party internet service disruptions, cyber security incidents that are beyond our reasonable control, or force majeure events including natural disasters, government regulatory actions, and public health emergencies.

Under no circumstances will DIPLOMAT, its directors, employees, operational partners, or affiliated entities be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased stationery products, including but not limited to lost profits, lost business revenue, lost data, or financial losses exceeding the total purchase value of your specific order that is the subject of the claim. The total aggregate maximum liability of DIPLOMAT for any and all claims related to our products, website services, or these Terms of Service will not exceed the total amount you actually paid to DIPLOMAT for the specific order or service that gives rise to the liability claim.

Some regional jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for consequential or incidental damages, so parts of the above limitation clauses may not fully apply to you depending on the consumer protection laws enforced in your country of residence.

7. Policy Modifications and Dispute Resolution

DIPLOMAT reserves the right to revise, update, or modify any section of these Terms of Service at any time, at our sole discretion. When we make material changes to these terms, we will update the effective date published at the top of this document, post a prominent public notification on the homepage of www.diplomatfr.com, and send an official notification email to all registered user accounts to inform you of the upcoming revisions. Your continued use of our platform after the new revised terms take effect will constitute your full acceptance of all updated terms.

These Terms of Service are governed by and interpreted in full accordance with the laws of France, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our platform, or any completed DIPLOMAT purchase order will first be resolved through good faith amicable negotiation between you and our customer support and administrative teams. If the dispute cannot be resolved amicably within 30 calendar days after the initial negotiation begins, all unresolved disputes will be submitted to the exclusive jurisdiction of the competent courts located in Paris, France.

If you have any questions, suggestions, or concerns about any section of these Terms of Service, you can contact our team at any time via the below contact details:
DIPLOMAT
259 Rue Saint-Honoré, 75001 Paris, France
Email: flux@diplomatfr.com
Phone: +33 1 4260 1342
Website: www.diplomatfr.com