‌Effective Date: October 4, 2026‌

Welcome to the official Refund and Returns Policy of DIPLOMAT, the premium office stationery e-commerce platform accessible via our official website www.diplomatfr.com. Operating from our registered location at 259 Rue Saint-Honoré, 75001 Paris, France, we have built our reputation among over 105,000 happy global clients by delivering carefully curated, high-quality stationery items designed to turn every ordinary workspace into a joyful, efficient spot. This policy outlines clear rules for all product return processes for orders placed on our platform, and we explicitly emphasize that we do not support ‌standalone refund requests without product return‌ under any circumstances, unless a very limited set of legally required exceptions apply. For any inquiries related to return arrangements, policy interpretations, or order issues, you may reach our support team at any time via email at flux@diplomatfr.com, or call us on +33 1 4260 1342 during our 9AM-6PM CET business hours, Monday to Friday.

1. Core Principle: No Standalone Refund Without Product Return

At DIPLOMAT, all customers are required to complete the full product return process to claim any eligible refund, no matter what issue you encounter with your purchased stationery items. We will never approve any request for a full or partial refund where you keep the product in your possession, as this rule protects both our legitimate operational rights and the fair shopping experience for every one of our 105K+ happy clients. Every returned product will be inspected by our quality team after it arrives at our designated return warehouse, and we will only proceed with corresponding refund processing after confirming the returned item meets our return eligibility standards. No request for a pure, returnless refund will be approved, no matter if you no longer want the product, have found a lower price elsewhere, or simply changed your mind after receiving the order.

2. Return Eligibility Criteria

To qualify for our standard return process, all submitted return requests must be submitted within 30 calendar days from the date you receive your DIPLOMAT stationery order. All returned items must be kept in unused, resalable original condition, with all original factory packaging, tags, user manuals, and included accessories fully intact. Our eligible return scenarios cover cases including: you receive a damaged or defective stationery item with production quality flaws, you are delivered the completely wrong product that does not match the item you ordered on our www.diplomatfr.com store, or the product has confirmed functional defects that cannot be used for normal daily work or study as described on our product page.

Items that are marked as final sale on our best-selling new arrivals and clearance sections, custom engraved personalized stationery products, and opened ink cartridges or refills are not eligible for return, to guarantee product hygiene and resale value for all customers.

3. Step-by-Step Return and Refund Process

1. Before you ship any product back, submit a return application via the order management page in your registered DIPLOMAT account, or send us a message to flux@diplomatfr.com with your order number, photos of the issue with the product, and a short description of your return reason. Our support team will review your application within 24 working hours and send you a pre-paid official return shipping label, alongside the exact address of our local Paris return warehouse.
2. Pack the item securely with all original materials, stick the provided return label on the outside of the parcel, and drop off the package at the designated courier point we specify. We will cover all return shipping costs for all eligible return cases that meet our policy criteria.
3. Once our warehouse team receives and inspects your returned product to confirm it meets all return eligibility rules, we will proceed to process your full refund to your original payment method within 7 working days. The refund will be fully issued after we confirm product receipt and inspection, and no partial or full refund will be released before we recover the physical returned item, in line with our no-standalone-refund rule.

In the very rare case where your purchased item arrives damaged during shipping and is completely unrepairable, we still require you to return the full damaged unit to us before we process your refund or arrange a free replacement. Under no condition will we issue a refund while you retain possession of the product. If you have any questions about this policy, you can contact our team at +33 1 4260 1342 anytime for further clarifications.