Effective Date: October 4, 2026
Welcome to the official Shipping Policy of DIPLOMAT, your trusted destination for curated premium office stationery accessible via our official website www.diplomatfr.com. Operating from our registered headquarters at 259 Rue Saint-Honoré, 75001 Paris, France, we have served over 105,000 happy clients worldwide by delivering high-quality, practical stationery that turns ordinary workspaces into joyful, efficient spots, and our shipping framework is designed to ensure your carefully selected pens, notebooks, desk organizers and other stationery items reach your hands safely, transparently and on schedule. For any questions about shipping timelines, order tracking, delivery exceptions or related inquiries, you can reach our dedicated logistics support team at any time via our contact email flux@diplomatfr.com, or call us on +33 1 4260 1342 during our 9:00 AM to 6:00 PM Central European Time operating hours, Monday through Friday.
1. Order Processing Timeline
All successfully submitted orders on the DIPLOMAT platform will enter our standard verification and preparation workflow within 24 working hours after your payment is confirmed. Our warehouse team will conduct double quality checks on every selected stationery item to ensure no defects, damage or missing accessories exist before packing, then seal your order in shock-proof, eco-friendly custom packaging to protect your goods from bumps and scratches during transit. For in-stock items listed in our Best Sellings and New Arrivals sections, we will finish the entire preparation process within 1 to 2 working days, excluding weekends and official French public holidays. For limited-edition pre-order stationery products, the exact processing timeline will be clearly marked on the corresponding product page, and our team will send you a dedicated email notification immediately once your pre-order item is ready for dispatch.
Please note that order processing may be slightly delayed under unexpected circumstances including peak seasonal shopping periods such as back-to-school season, year-end holiday promotions, or necessary stock inventory audits, and our team will send you a timely notice via your registered email address if any extended processing timeline applies to your order.
2. Shipping Rates and Delivery Timeframes
We offer multiple flexible shipping options tailored for clients across different regions, to meet varied delivery demands:
- Domestic Metropolitan France Standard Shipping: For all shipping addresses within metropolitan France, this option costs €3.95, and delivers your order within 3 to 5 working days after dispatch. All orders over €49 qualify for completely free standard domestic shipping automatically at checkout.
- EU Neighboring Countries Economy Shipping: This low-cost shipping option serves all clients located in European Union member states outside France, costs €7.95, and the estimated delivery window ranges from 5 to 8 working days after dispatch. All orders over €79 enjoy free economy shipping across the EU region.
- Global Express Shipping: For clients located in the United Kingdom, the United States, Canada, Japan, Singapore and other non-EU regions, we cooperate with top international courier providers to offer reliable express shipping service at a flat rate of €16.95, with estimated delivery completed within 7 to 12 working days after dispatch. We also offer complimentary global express shipping for all qualifying orders over €149.
All delivery timelines listed above are estimated reference values, not guaranteed deadlines, and may face minor adjustments due to uncontrollable factors such as extreme weather events, local customs clearance procedures, or temporary courier service suspensions in your region.
3. Order Tracking and Delivery Rules
As soon as your order leaves our Paris warehouse, we will send a full shipping confirmation email to your registered email address, which includes your unique order tracking number and a direct link that allows you to check the real-time location and latest status update of your parcel any time on our www.diplomatfr.com order management page. We strongly recommend that you inspect the outer packaging of your parcel carefully before you sign for the delivery. If you notice obvious signs of severe damage or tampering on the package surface, you have the right to refuse the signature and contact our support team immediately, and we will arrange a free re-dispatch or follow-up solution for you as soon as possible.
If your tracking status shows the parcel has been marked as delivered but you have not received the items, please contact us within 7 calendar days after the marked delivery date. Our logistics team will launch an official investigation with the courier provider, and we will send a full replacement or process corresponding eligible solution for you once we confirm the parcel is confirmed lost during transit.
4. Customs and Import Related Notes
For all international orders shipped to regions outside metropolitan France, any applicable import duties, local customs clearance fees or value-added taxes that may be charged by the destination country’s authority are the sole responsibility of the recipient. We highly recommend that you check the local import policy for stationery goods in your country before placing the order, to avoid unexpected extra costs or delivery delays caused by customs procedures. If your parcel is held by local customs authorities for additional information requirements, you can forward the official notice to our team at flux@diplomatfr.com, and we will provide all necessary supporting documents to help speed up the clearance process.
For further inquiries about our shipping arrangements, you can reach us anytime via the contact details listed below:
DIPLOMAT
259 Rue Saint-Honoré, 75001 Paris, France
Email: flux@diplomatfr.com
Phone: +33 1 4260 1342
Website: www.diplomatfr.com